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BBB Code of Business Practices

The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

This Code also represents standards for business accreditation by BBB. Businesses based in the United States and Canada that meet these standards and complete application procedures will be accredited by BBB.

To be accredited by BBB a business or organization affirms that it meets and will abide by the following standards:

  • Build Trust - Establish and maintain a positive track record in the marketplace.
  • Advertise Honestly - Adhere to established standards of advertising and selling.
  • Tell the Truth - Honestly represent products and services, including clear and adequate disclosures of all material terms.
  • Be Transparent - Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.
  • Honor Promises - Abide by all written agreements and verbal representations.
  • Be Responsive - Address marketplace disputes quickly, professionally, and in good faith.
  • Safeguard Privacy - Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.
  • Embody Integrity - Approach all business dealings, marketplace transactions and commitments with integrity.

About Us

ECRA/ESA Licence #7002217

Crawford Electrical is proud to be recognized as a member of the Electrical Safety Authority's (ESA) and Authorized Contractor Program (ACP). The Authorized Contractor Program was developed by ESA to identify those Contractors who consistently perform Ontario Electrical Safety Code compliant work at a level that reinforces public electrical safety.

The Authorized Contractor Program boasts that only the best Electrical Contractors are current members - only those Electrical Contractors who do consistent, code-compliant work, are allowed on and are permitted to remain on, the Program. As a result, the ESA will selectively inspect work done by Crawford Electrical rather than conduct full electrical inspections.

By using Crawford Electrical, our clients experience the following benefits:

  •     Uninterrupted workflow.
  •     Reduced electrical service downtime during renovation.
  •     Increased compliance to the Electrical Safety Code that equates to increased electrical safety.
  •     Security of knowing that ESA constantly monitors Crawford Electrical's work, ensuring we meet the stringent requirements laid out in the Authorized Contractor Program criteria.

The Electrical Safety Authority is the authority responsible for public safety in Ontario. ESA is working to ensure that electrical installations in Ontario meet the Code requirements of the Ontario Electrical Safety Code. This Code requires that an application for inspection be filed with ESA for electrical installations and wiring done in your home or business facility.

BBB Accreditation Standards

If a business has been accredited by the BBB, it means the BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints.

BBB Code of Business Practices represents standards for business accreditation by BBB. Businesses based in the United States and Canada that meet these standards and complete all application procedures will be accredited by BBB.


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